GV Health recognises that patients receiving healthcare and staff providing healthcare all have important parts to play in achieving healthcare rights.
GV Health adopts the principles and healthcare rights outlined in the Australian Charter of Healthcare Rights | Australian Commission on Safety and Quality in Health Care which allows patients, consumers, families, carers and services providing care to share an understanding of the rights of people receiving health care.
The Australian Charter of Healthcare rights identify that you have the right to :
Access: healthcare services and treatment that meet your needs.
Safety: Receive safe and high quality health care that meets national standards.
Be cared for in an environment that is safe and makes me feel safe.
Respect: Be treated as an individual, and with dignity and respect.
Have my culture, identity, beliefs and choices recognised and respected.
Partnership:. Ask questions and be involved in open and honest communication.
Make decisions with my healthcare provider, to the extent that I choose and am able to.
Include the people that I want in planning and decision-making.
Information: a Clear information about my condition, the possible benefits and risks of different tests and treatments, so I can give my informed consent.
Receive information about services, waiting times and costs.
Be given assistance, when I need it, to help me to understand and use health information.
Access my health information.
Be told if something has gone wrong during my health care, how it happened, how it may affect me and what is being done to make care safe
Privacy: Have my personal privacy respected.
Have information about me and my health kept secure and confidential.
Give Feedback: Provide feedback or make a complaint without it affecting the way that I am treated.
Have my concerns addressed in a transparent and timely way.
Share my experience and participate to improve the quality of care and health services
These rights are essential to ensure that wherever and whenever health care is provided in GV Health:
- it is of consistently high quality,
- it is safe,
- and you the patient and/or your family are included in the planning of your healthcare.
For a copy of the brochure please see My Healthcare Rights – flyer for consumers | Australian Commission on Safety and Quality in Health Care
The Australian Charter of Healthcare Rights in Victoria brochure is also available in accessible formats including translated versions, video/animation, audio recordings and Easy English. Supportive resources for the second edition of the Australian Charter of Healthcare Rights | Australian Commission on Safety and Quality in Health Care)
For more information contact
GV Health Consumer Experience Coordinator
Phone: (03) 5832 2258
Hours: 9.00am to 5.00pm
Monday to Friday, except public holidays