Your feedback is important to us, it helps us know what we are doing well and what we need to improve.
You can provide feedback to GV Health by completing the below form. Paper based forms are available throughout our hospital campuses. You can also contact the Consumer Experience Team by phone (03) 5832 2258 or email firstname.lastname@example.org
Anonymous feedback is welcome, you do not need to provide your details. However, without this information we may be unable to adequately investigate your concerns or provide a response.
If you are currently in hospital and you have any concerns, please talk with the staff providing care, or ask to speak with the nurse in charge. This will enable us to respond quickly and directly.
In the interest of workplace safety and wellbeing, we don’t respond to threatening or abusive phone calls, emails or messages. Our staff have the right to work in an environment free from aggressive or abusive behaviour. We appreciate your cooperation.
How we will respond
We will acknowledge your feedback when it is received and discuss the review and response process. Compliments will be forwarded to the relevant staff and/or departments.
If you are not happy with the outcome
If you’re not happy with our response, you can contact:
Health Complaints Commissioner (HCC)
Mental Health Complaints Commissioner (MHCC)
Aged Care Quality and Safety Commission (ACQSC)
NDIS Quality and Safeguards Commission