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Privacy Policy


In accordance with Victorian legislation and Government policy, Goulburn Valley Health protects the privacy of personal and health information it holds and uses it only for the purposes intended.

This Privacy Statement explains how your personal information (being information capable of identifying you as an individual) will be treated as you access and interact with this website.

For information regarding the privacy and security of patient information collected by Goulburn Valley Health, please read our patient information page.

What information is collected and how is it used?

This site uses visitor logs to automatically record non-personal data, which does not identify specific users. To the extent that any data could identify you, we will not attempt to use that data to identify you unless required by law. De-identified data from the visitor logs may be used to update and improve this website and for statistical purposes only.

Email messages you submit via this site may include personal information such as name, email address and telephone number. This information will only be used to respond to specific user queries and will not be added to any mailing lists nor disclosed to any other party without your knowledge and consent, unless required by law.

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Security of information

Goulburn Valley Health has technology and security measures aimed to protect personal and health information, whether in paper-based or electronic form, from misuse, loss, unauthorised access or unauthorised disclosure.

However, you should be aware that there are risks in transmitting information to us online. If you are concerned about conveying sensitive material to us over the Internet, you might prefer to contact us by telephone or mail.

Information is also stored and disposed of in accordance with our obligations under the Public Records Act 1973(Vic).

Access to information

In accordance with the Freedom of Information Act 1982 (Vic), you have the right to request access to your personal information held by Goulburn Valley Health. If there is information in your medical record which is incorrect, you have the right to request that it be corrected.

Requests for access to medical records must be made in writing.


If you have any queries, concerns or require further information relating to privacy, please contact the Chief Privacy Officer at