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Group 3

The Disability Liaison Officer (Health Service Access) provides support for people with disability, their families and carers to access services. This is a free service for patients, carers and families.

Anyone can make a referral to our service, including patients, carer and disability support providers. You do not need to be referred by a health professional.

  • We do not take the place of healthcare professionals.
  • We listen to what you need to access health care.
  • We work with your healthcare team to ensure access to the care and support that you need.

Before you come to hospital we can:

  • Provide information about support for patients, carers and families
  • Discuss what you need to access services and feel safe
  • Work with your health team to ensure you are provided with accessible and inclusive care
  • Provide support to attend appointments.

During your hospital stay we can:

  • Support you and your carer/s
  • Support and educate staff involved in your care
  • Help with information and planning to go home.

When you leave hospital we can:

  • Support access to health services and other health and human services.
  • Offer advice to health services about providing care that is accessible and inclusive for you.

COVID-19 support we provide:

  • Information and support to access COVID-19 screening
  • Information and support to access COVID-19 vaccination
  • Assistance with vaccination bookings for Supported Disability Accommodation services
  • Access to RATs (Rapid Antigen Tests).

Our catchment

Our regional DLO program provides services to the following catchment:

  • Alexandra District Hospital
  • Benalla Health
  • Euroa Health
  • GV Health
  • Mansfield District Hospital
  • NCN Health
  • Northeast Health Wangaratta
  • Seymour Hospital
  • Yarrawonga Health
  • Yea and District Memorial Hospital