GV Health is committed to ensuring that the information on this website is available to the widest possible audience. Every effort has been made to comply with W3C (World-Wide Web Consortium) Web Content Accessibility Guidelines.

We are continually reviewing, testing and improving the accessibility of our site and welcome your questions and suggestions. If any part of this website does not meet your accessibility needs, please Contact Us and we will attempt to rectify the problem, and provide you with the information you require in a format that suits your needs.

Accessibility features of this site include:

  • Clear navigation, including meaningful headings and links
  • A range of menu structures to assist in browsing the site
  • A range of search tools including – A-Z Index, Quick Links, general search option
  • Improved Service Directories, with information within the web page, rather than as an attached document.
  • Easy-to-read colours and white space to enhance readability
  • Colour testing the site design for sufficient contrast
  • Simple and clear naming of images, graphics and documents for easy reference
  • Different text sizes
  • A text equivalent for all non-text objects, such as images and video
  • Use of headings and labels on tables so that assistive technologies can read the information
  • All pages can be printed using your browser’s print function, and
  • Tab key navigation as an alternative to a mouse: press the TAB key to move forward to the next feature, or press SHIFT and the TAB key to move back to the previous feature. Note: Unless you change the default settings in the Safari browser, you will need to press Option and the TAB key to move through each link on the page.

GV Health makes publications available in alternative formats such as CD, large print, Plain English, or Braille or audio, upon request.

If you are deaf, or have a hearing impairment or speech impairment, Please contact us through the National Relay Service

Accessing and reading documents

Opening PDF files

This website uses some PDF (Portable Document Format) files, also known as Adobe files, to make documents available online. The majority of PDF files on our website have an accessible alternative as a web page or a Word document. Some very old documents or documents with maps and designs may not be fully accessible. To open, print or save a PDF file, you will need to use Adobe Acrobat Reader. If you do not already have this tool, you can download it for free from Adobe.

Download Adobe Acrobat Reader.

Contact Us if you have trouble opening or viewing a PDF document and we will arrange to provide the information in a format that suits your needs.

Opening Microsoft Word and Excel files

This site uses Microsoft Word and Excel files. If you do not have these programs on your computer, you can download a reader that will allow you to view these documents.

Download Microsoft Word Viewer
Download Microsoft Excel Viewer

Printed copies of documents

If you would like us to send you a printed copy of any document on this site, you can contact us to request it.

Languages Other than English



Qualified and accredited Interpreters are available to assist people who do not speak English as a first language and to aid communication. GV Health provides interpreters to ensure individuals can understand treatment options available and can make informed decisions about their care. If an interpreter is required please advise GV Health staff who will make the necessary arrangements. If an onsite interpreter cannot be provided a telephone interpreter will be available.

Interpreter request other languages


A range of materials have been developed in different languages in consultation with the community including information sheets and the My Health In Shepparton booklet – a local guide for refugee and asylum seekers on accessing health care in Greater Shepparton. It aims to provide easy to understand information on the Australian health care system and local health services.

Useful links
Cultural Diversity