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Infant, Child and Youth Mental Health and Wellbeing Service

The Infant, Child & Youth Mental Health & Wellbeing Service (ICYMHWS) at GV Health supports infants, children and young people aged 0–25 years and their families who may be experiencing emotional, behavioural or mental health challenges.

We work with infants, children and young people and their families to understand what is happening and help find the right support. Our goal is to provide care that is respectful, family-inclusive and tailored to the age and needs of each person.

We work closely with families, schools, GPs and community services to ensure infants, children and young people receive the right support at the right time.

This service supports:

  • Infants and young children
  • School-aged children
  • Teenagers and young adults
  • Parents, carers and families supporting a young person


We support people living in:

  • Greater Shepparton
  • Mitchell
  • Murrindindi
  • Strathbogie
  • Moira Shire (Cobram, Numurkah and Nathalia)

Children and young people experience many different challenges while growing up. Our team can help with concerns such as:

  • Anxiety or excessive worry
  • Depression or low mood
  • Emotional distress
  • Behavioural difficulties
  • School refusal or school difficulties
  • Trauma or stressful life events
  • Family stress or relationship difficulties
  • Developmental or early childhood concerns
  • Safety concerns or risk to wellbeing
  • Eating and feeding difficulties


If you are unsure whether our service is right for your child or young person, you can still contact triage for advice.

Our team works with families to understand what is happening and explore the best ways to support recovery and wellbeing.

Support may include:

Listening and understanding
Spending time with young people and families to understand their experiences, strengths and goals.

Mental health assessment
Helping identify what challenges a young person may be experiencing and what supports may help.

Therapy and emotional support
Providing evidence-based therapies and supports suited to the age and needs of the child or young person.

Family-inclusive support
Working with parents, carers and families as an important part of a young person’s support network.

Safety and support planning
Working together to help keep young people safe during difficult times.

Care coordination
Connecting families with the right services such as schools, GPs, paediatricians and community supports.

Advocacy and navigating services
Helping families understand the mental health system and access the right help sooner.

Our service includes a range of professionals who work together to support young people and families, including:


Our team combines professional expertise with lived experience perspectives to provide respectful, recovery-oriented care.

ICYMHWS provides support through:

  • Community-based services
  • Outreach support in homes, schools or community settings
  • Collaboration with other GV Health mental health services

Our offices are located in Shepparton and Seymour.

We work closely with professionals who support young people, including:

  • GPs
  • Paediatricians
  • Schools and educators
  • Community organisations
  • Other health and wellbeing services


We can also provide secondary consultation for professionals who are supporting young people with complex needs.

All referrals are made through Mental Health Triage.

Mental Health Triage
1300 369 005

Families, young people, GPs, schools and other services can all contact triage.

For general enquiries or to speak with our team about an existing consumer:

ICYMHWS Reception: (03) 5832 3170

ICYMHWS Shepparton: 03 5832 3170

ICYMHWS Seymour office: 03 5735 0310

It can sometimes be hard to know when a child or young person may need extra support. You may want to seek help if you notice changes that are worrying, persistent, or affecting daily life.

Some signs that extra support may be helpful include:

• Your child seems very anxious, worried or fearful most of the time
• Ongoing sadness, withdrawal or loss of interest in things they used to enjoy
• Big changes in behaviour, mood or sleep
• Difficulty attending or coping at school
• Frequent anger, distress or emotional outbursts
• Your child is struggling to cope after a stressful or traumatic event
• Concerns about safety or wellbeing
• You feel overwhelmed and unsure how to support your child

Every child and family is different. If you are concerned about a young person’s wellbeing, it is always okay to reach out and ask for advice.

You can contact Mental Health Triage on 1300 369 005 to discuss your concerns and explore the best options for support.

Every young person’s journey is different, but care usually involves:

Listening to young people and families
We take time to understand the experiences, strengths and goals of the young person and their family.

Working together on decisions
Young people and families are involved in decisions about their care and support.

Family-inclusive care
Parents, carers and family members are recognised as an important part of a young person’s wellbeing and recovery.

Age-appropriate care
Support is tailored to the developmental stage of the child or young person, from infancy through to young adulthood.

Collaboration with other supports
We may work with schools, GPs, paediatricians and community services to ensure support is coordinated.

Focus on wellbeing and recovery
Our aim is to help young people build skills, resilience and confidence so they can move forward in their lives.

If you or a young person is in immediate danger or needs urgent help, please seek support straight away.

Emergency
Call 000

Mental Health Triage (local support)
1300 369 005

Kids Helpline – 1800 55 1800
www.kidshelpline.com.au

Lifeline – 13 11 14
www.lifeline.org.au

If you are worried about a young person, you can contact Mental Health Triage for advice and support. You don’t have to manage this alone.

Beyond Blue
A guide to mental health problems and support available

Children and Parents with Mental Illness
Resources and information to children, parents, family and friends and health professionals on how to respond to the needs of parents with mental illness

headspace
Assisting young people and families to find the right help for problems affecting wellbeing

Kids Helpline
Mental health information and phone counselling

Online help at eheadspace
eheadspace provides a confidential online and telephone support service seven days a week

Rainbow Network
LGBTIQA+ information and resources

Raising Children Network
Provides free, reliable, up-to-date information to help your family grow and thrive together

Reach Out
A website for getting young people through tough times

Sane Australia
An organisation helping all Australians affected by mental illness

Tandem
Representing family and friends supporting people living with mental health issues, Tandem provides information, advocacy research and community awareness about caring for people experiencing mental ill-health.

The Orange Door
Providing referral and information support to families including family violence support. P: 1800 319 353

Young Carers Network
The Young Carers Network (YCN) is a nationally coordinated online resource to raise young carer awareness, provide information, and direct young carers to appropriate pathways for support.

Goulburn Valley Area Mental Health and Wellbeing Service

Shepparton:

Graham Street, Shepparton, 3630
Tel: (03) 5832 3170

Seymour:

Beta Street, Seymour, 3660
Tel: (03) 5735 0310

  • CONTACT

Emergency: 000

Mental Health Triage Service:
1300 369 005

Shepparton Office: (03) 5832 3170

Seymour Office: (03) 5735 0310

  • REFERRALS

For referrals please contact Mental Health triage 1300 369 005