GV Health’s Care Coordination Team can assess, fund and coordinate services for eligible clients, to assist in their recovery, following a hospital admission or emergency department.

It is the care coordination team’s job to help ensure you will receive the right care, at the right place and in the right time.

Who is care coordination available to?

GV Health’s care coordination team can provide short-term service coordination and support to clients identified as having complex care needs, either following discharge from a public hospital or at the time of an Emergency Department presentation. Services are available for up to four weeks.

What services can be arranged?

Home Care Services

Assistance with a range of domestic cleaning tasks, including vacuuming, cleaning bathrooms and toilets.

Personal Care

Assistance with personal hygiene tasks (for example, showering, bathing, dressing).

Personal Assistance

Assistance with shopping, attending medical or health-related appointments.

Respite Care Services

A qualified worker may be able to relieve a carer for short periods while the carer is out of the home.

Transport

Assistance with transport services to medical or health related appointments, if no other options are available.

Nursing Care

Visits from qualified registered nurses can be arranged to monitor your care at home, such as wound care, assistance with medication and other related care, if required.

Food Services

In exceptional circumstances, the care coordinator may explore the option of meal provision. Most dietary needs can be accommodated. Availability can vary, depending on where you live. However, every effort will be made to meet your needs.

Allied Health

In some special cases, the program can arrange allied health services such an occupational therapist or physiotherapist.

How do I access care coordination?

You can self-refer if you are a patient at GV Health or contact your treating team to make a referral for you. For more information, call (03) 5832 3100.

There is no cost for this service.