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Group 3

The Regional Assessment Service (RAS) is a team of trained assessors who provide assessment, information and advice to people requiring low level support.

RAS conduct a home support assessment to determine eligibility for a range of Commonwealth Home Support Program (CHSP) services for older people who need assistance to keep living independently at home.

Who is the Regional Assessment Service available to?

The Regional Assessment Service is available to people aged 65 and over, and Aboriginal and Torres Strait Islander people aged 50 and over, located in the Local Government Areas of Greater Shepparton.

How do I access the Regional Assessment Service?

My Aged Care is the entry point into the Australian Aged Care system .

Clients can refer themselves or be referred by a family member, carer, General Practitioner (GP) or health professional.

Referrals for an RAS assessment can be made via My Aged Care:

  • Call 1800 200 422, Monday – Friday, 8am to 8pm, and Saturday, 10am to 2pm.
  • Apply for an assessment online.
  • If you are deaf and/or find it hard hearing or speaking with people who use a phone, the National Relay Service can help you. Select your preferred access option and ask for 1800 200 422.
  • If you English is your second language, the Translating and Interpreting Service can help you. Call 131 450, tell the operator the language you speak and ask them to call 1800 200 422.

What happens during an assesment?

An assessment takes around one hour and the assessor will ask you questions about your wellbeing, including how you are managing and what help you are receiving.

The assessor will then discuss your goals with you to develop a care plan and determine the available care that best meets your needs.

Your family, carer or friends are welcome to be present during your assessment and an interpreter can be arranged for you if necessary.

Assessments are conducted in client’s homes. There is no cost for this service.