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Group 3

The Aged Care Assessment Service (ACAS) is a team of experienced health professionals who provide assessment, information and advice to assist people to make choices about their future lifestyle and the type of care or support that will best meet their needs.

ACAS conduct comprehensive assessments to determine eligibility for Australian Commonwealth funded services, including:

  • Community service options such as personal care and general home care
  • Home Care Packages
  • Residential care in an aged care home
  • Residential respite care
  • Transition Care Program
  • Short term restorative care

Who is the Aged Care Assessment Service available to?

The Aged Care Assessment Service is available to people aged 65 and over, and Aboriginal and Torres Strait Islander people aged 50 and over, located in the Local Government Areas of Greater Shepparton, Moira, Strathbogie, Mitchell and Murrindindi.

How do I access the Aged Care Assessment Service?

Clients can refer themselves or be referred by a family member, carer, General Practitioner (GP) or health professional.

Referrals for an ACAS assessment can be made via My Aged Care:

  • Call 1800 200 422, Monday – Friday, 8am to 8pm, and Saturday, 10am to 2pm.
  • Apply for an assessment online.
  • If you are deaf and/or find it hard hearing or speaking with people who use a phone, the National Relay Service can help you. Select your preferred access option and ask for 1800 200 422.
  • If you English is your second language, the Translating and Interpreting Service can help you. Call 131 450, tell the operator the language you speak and ask them to call 1800 200 422.

If you are in hospital and need an assessment prior to discharge, the referral to ACAS will be made for you by hospital staff.

What happens during an assessment?

An assessment takes between one to two hours and the clinician will ask you questions about your health and wellbeing, including how you are managing and what help you are receiving.

The clinician will then discuss your goals with you to develop a care plan and determine the kind of care that best meets your needs.

Your family, carer or friends are welcome to be present during your assessment and an interpreter can be arranged for you if necessary.

With your approval, the ACAS may also contact your GP to gain more information on your medical history and help with the assessment process.

Assessments are conducted in client’s homes, residential aged care homes and in hospital. There is no cost for this service.