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Infant Child and Youth MH&W Service Stream

The Infant, Child & Youth Mental Health & Wellbeing Service (ICYMHWS) at GV Health supports infants (babies), children, young people and their families who may be experiencing emotional, behavioural or mental health challenges.

We work with young people aged 0-25 years and their families to understand what is happening and help find the right support. Our goal is to provide care that is respectful, family-inclusive and tailored to the age and needs of each young person.

We work closely with families, schools, GPs and community services to ensure children and young people receive the right support at the right time.

This service supports:

  • Infants (babies) and young children
  • School-aged children
  • Teenagers and young adults
  • Parents, carers and families supporting a young person


We support people living in:

  • Greater Shepparton
  • Mitchell
  • Murrindindi
  • Strathbogie

Children and young people experience many different challenges while growing up. Our team can help with concerns such as:

  • Anxiety or excessive worry
  • Depression or low mood
  • Emotional distress
  • Behavioural difficulties
  • School refusal or school difficulties
  • Trauma or stressful life events
  • Family stress or relationship difficulties
  • Developmental or early childhood concerns
  • Safety concerns or risk to wellbeing


If you are unsure whether our service is right for your child or young person, you can still contact triage for advice.

Our team works with families to understand what is happening and explore the best ways to support recovery and wellbeing.

Support may include:

Listening and understanding
Spending time with young people and families to understand their experiences, strengths and goals.

Mental health assessment
Helping identify what challenges a young person may be experiencing and what supports may help.

Therapy and emotional support
Providing evidence-based therapies and supports suited to the age and needs of the child or young person.

Family-inclusive support
Working with parents, carers and families as an important part of a young person’s support network.

Safety and support planning
Working together to help keep young people safe during difficult times.

Care coordination
Connecting families with the right services such as schools, GPs, paediatricians and community supports.

Advocacy and navigating services
Helping families understand the mental health system and access the right help sooner.

Our service includes a range of professionals who work together to support young people and families, including:


Our team combines professional expertise with lived experience perspectives to provide respectful, recovery-oriented care.

ICYMHWS provides support through:
  • Community-based services
  • Outreach support in homes, schools or community settings
  • Collaboration with other GV Health mental health services
  • Partnership with the regional Mental Health & Wellbeing Local
Our offices are located in Shepparton and Seymour.

We work closely with professionals who support young people, including:

  • GPs
  • Paediatricians
  • Schools and educators
  • Community organisations
  • Other health and wellbeing services


We can also provide secondary consultation for professionals who are supporting young people with complex needs.

All referrals are made through Mental Health Triage.

Mental Health Triage
1300 369 005

Families, young people, GPs, schools and other services can all contact triage.

For general enquiries or to speak with our team about an existing consumer:

ICYMHWS Reception
(03) 5832 3170

It can sometimes be hard to know when a child or young person may need extra support. You may want to seek help if you notice changes that are worrying, persistent, or affecting daily life.

Some signs that extra support may be helpful include:

• Your child seems very anxious, worried or fearful most of the time
• Ongoing sadness, withdrawal or loss of interest in things they used to enjoy
• Big changes in behaviour, mood or sleep
• Difficulty attending or coping at school
• Frequent anger, distress or emotional outbursts
• Your child is struggling to cope after a stressful or traumatic event
• Concerns about safety or wellbeing
• You feel overwhelmed and unsure how to support your child

Every child and family is different. If you are concerned about a young person’s wellbeing, it is always okay to reach out and ask for advice.

You can contact Mental Health Triage on 1300 369 005 to discuss your concerns and explore the best options for support.

Every young person’s journey is different, but care usually involves:

Listening to young people and families
We take time to understand the experiences, strengths and goals of the young person and their family.

Working together on decisions
Young people and families are involved in decisions about their care and support.

Family-inclusive care
Parents, carers and family members are recognised as an important part of a young person’s wellbeing and recovery.

Age-appropriate care
Support is tailored to the developmental stage of the child or young person, from infancy through to young adulthood.

Collaboration with other supports
We may work with schools, GPs, paediatricians and community services to ensure support is coordinated.

Focus on wellbeing and recovery
Our aim is to help young people build skills, resilience and confidence so they can move forward in their lives.

If you or a young person is in immediate danger or needs urgent help, please seek support straight away.

Emergency
Call 000

Mental Health Triage (local support)
1300 369 005

Kids Helpline – 1800 55 1800
www.kidshelpline.com.au

Lifeline – 13 11 14
www.lifeline.org.au

Headspace – www.headspace.org.au

If you are worried about a young person, you can contact Mental Health Triage for advice and support. You don’t have to manage this alone.

There are a significant number of organisations that provide support to people affected by mental ill-health.

Kids Helpline
Mental health information and phone counselling

https://kidshelpline.com.au/

Beyond Blue
A guide to mental health problems and support available

https://www.beyondblue.org.au/

Sane Australia
An organisation helping all Australians affected by mental illness

https://www.sane.org/

Beyond Blue – supporting others
How you can be the best support while helping loved one who are experiencing tough times. P: 1300 22 4636

https://www.beyondblue.org.au/personal-best/pillar/supporting-others

SANE – you are not alone
When someone close to you has suicidal thoughts or attempts suicide, it can be hard to respond to their needs while also looking after yourself. P: 1800 187 263

https://www.sane.org/you-are-not-alone

Bipolar Australia
A national not-for-profit organisation representing everyone affected by bipolar.

https://www.bipolaraustralia.org.au/

Suicide call back
Provides free 24/7 phone counselling for people affected by suicide. P: 1300 659 467

https://www.suicidecallbackservice.org.au/

Black dog institute
Research organisation with fact sheets on many mental health diagnosis.

https://www.blackdoginstitute.org.au/

1800RESPECT
1800RESPECT is the national sexual assault, domestic and family violence counselling service

https://www.1800respect.org.au/

BPD Australia
National Education Alliance For Borderline Personality Disorder

https://www.bpdaustralia.org/

BPD Community
A grassroots, peer led, independent not for profit organization dedicated to providing a voice for all members of the BPD community in Victoria.

https://www.bpdcommunity.com.au/

The Orange Door
Providing referral and information support to families including family violence support. P: 1800 319 353

https://www.orangedoor.vic.gov.au/

Safe Steps – Family Violence Response Centre
Victoria’s statewide first response service for women, young people and children experiencing family violence. P: 1800 015 188 (24/7)

https://www.safesteps.org.au/

InTouch
A state-wide specialist family violence service for women from migrant and refugee backgrounds, providing case management, training and help to navigate Australian systems.

https://intouch.org.au/

Hearing Voices Vic
Voices Vic is a program led by people with a lived experience of mental ill health, which seeks to improve the lives of people who hear voices.

https://www.unitingvictas.org.au/services/mental-health/hearing-voices-support/

Victorian Mental Illness Awareness Council (VMIAC)
Provides advocacy and information for Victorian residents who identify as having mental health challenges or emotional distress.

https://www.vmiac.org.au/

Lifeline
Lifeline provides all Australians experiencing a personal crisis with access to online, phone and face-to-face crisis support and suicide prevention services.

https://www.lifeline.org.au/get-help/

WIRE
Support, referrals and information for women in Victoria for issues from housing, to legal, to finances. P: 1300 134 130

https://www.wire.org.au/

 

Satellite Foundation
The Satellite Foundation offers both online and in-person programs for children and young people who have a parent with mental illness.

https://www.satellitefoundation.org.au/

Young Carers Network
The Young Carers Network (YCN) is a nationally coordinated online resource to raise young carer awareness, provide information, and direct young carers to appropriate pathways for support.

https://youngcarersnetwork.com.au/

Little Dreamers
Supporting young people aged 4 to 25 who provide care for a family member affected by disability, chronic or mental illness, addiction or frail age. They have a variety of online and face to face supports including camps, job readiness programs, holiday programs and peer support. P: 1800 717 515

https://www.littledreamers.org.au/

Young Carers Connect
Young Carers Connect is all about having a laugh, playing games and meeting other young people from across Australia who care for others. There are online groups for 12 – 17 years and 18 – 25 years.

https://youngcarersnetwork.com.au/

Carer Gateway
Australia-wide network of Carer service providers. You can refer yourself by requesting a call back or call direct. Carer Gateway has online self-coaching and carer skills programs. P: 1800 422 737

https://www.carergateway.gov.au/

CHAMPS program
CHAMPS is program for children aged 8-12 who have a parent/s with a mental health issue, including children who do not live with their birth parents.

https://www.familylife.com.au/support/infant-and-children/childrens-support-groups/

Space4Us
Space4Us is a peer support group for young people aged 12-18 years who have a parent, carer or family member living with mental health challenges either in the home or in their family network.

https://www.familylife.com.au/support/infant-and-children/childrens-support-groups/

Australian Kookaburra
The Australian Kookaburra Kids Foundation supports children aged 8-18 years, living with families affected by mental illness. P: 1300 566 525

https://www.kookaburrakids.org.au/

Feel the Magic
Feel the Magic provides early intervention grief education programs for kids aged 7 to 17, who are experiencing pain and isolation due to the death of a parent, guardian, or sibling. P: 1300 602 465

https://feelthemagic.org.au/

Children of Parents with a Mental Illness (COPMI)
A national initiative developing information for parents, their family and friends in support of these young people.

https://www.copmi.net.au/

Raising Children Network
Provides free, reliable, up-to-date information to help your family grow and thrive together

http://raisingchildren.net.au/

  • ADDRESS

Goulburn Valley Area Mental Health Service

Monash Street
Shepparton, 3630

Beta Street
Seymour, 3660

  • CONTACT

Emergency: 000

Mental Health Triage Service:
1300 369 005

Shepparton: (03) 5832 2111

  • REFERRALS

For referrals please contact Mental Health triage 1300 369 005