Specialist Consulting Suites

The GV Health Specialist Consulting Suite (SCS) provide a wide range of medical and surgical specialties, offering professional, high-quality care to our community. Referrals to this service are assessed against the Statewide Referral Criteria.

The Department of Health have developed Statewide Referral Criteria to assist GPs and clinicians referring patients to specialist clinics. The referral criteria have been developed to improve access to specialist clinics in public hospitals by improving the quality and appropriateness of referrals

Our suites are located in Building I, between the Emergency Department and the Peter Copulos Cancer & Wellness Centre. Appointments are available face-to-face and via telehealth.

Referrals

We are updating the way we receive referrals to improve the process for referrers, patients and GV Health staff. From 1 April 2026, referrals to the following GV Health services will no longer be accepted via fax, email, or post and must be submitted via BPAC SeNT (Secure eReferral Network Transfer):

Specialist Consulting Suite
Peter Copulos Cancer and Wellness Centre
Service Access Unit

For BPAC setup, complete the registration checklist https://www.bpacsolutions.com.au/practice-registration/.

Clinics at the Specialist Consulting Suites

Orthopaedic Services

Fracture Clinics
Osteoarthritis Hip and Knee Service
(Please note: soft tissue injuries are not seen at SCS)
Orthopaedic clinic

Surgical Services

General Surgery Clinic
ENT (Ear, Nose & Throat) Clinic
Urology Clinic

Paediatric Services

General Paediatric Clinic

Behaviour & Developmental Clinic
Allergy Clinic

Women’s Health Services

Gynaecology Clinic
Antenatal & Midwifery Clinic
Colposcopy & Cervical Surveillance Clinic
Early Pregnancy Assessment (EPAS) Clinic
IVF Clinic

Medical Services

General Medicine Clinic
Neurovascular / Stroke Clinic
Epilepsy Clinic (Telehealth)
(Referrals for neurological diagnostic testing should be directed to the Clinical Diagnostic Unit)
Respiratory Clinic
(Referrals for respiratory diagnostic testing should be directed to the Clinical Diagnostic Unit)
Renal / Nephrology Clinic
Geriatric Clinics
Rheumatology Clinic
Gastroenterology & Liver Clinic (includes PillCam examinations)
Endocrinology Clinic

Cardiology Clinics

Atrial Fibrillation Clinic
Chest Pain Clinic
Arrhythmia Clinic
Heart Failure Clinic
General Cardiology Clinic
(Referrals for cardiac diagnostic testing should be directed to the Clinical Diagnostic Unit)

Visiting Services (monthly/quarterly) referrals not managed at SCS

Genetics Counselling / Familial Cancer Clinic
Royal Children’s Hospital Paediatrics Outreach (surgical, cardiology & oncology clinics)

Appointments

Notification

You will receive a letter confirmation by post once your referral is added to the waitlist.

Triage
Your referral is reviewed to determine urgency:

Urgent: you will receive a phone call to arrange an appointment.
Routine : you will be notified by post with approximate wait times.

If your condition changes while on the waitlist, please see your GP to provide us with an updated referral.

Telehealth
If your appointment is via telehealth, please follow the link provided to access our Telehealth page.

Rescheduling
If you need to reschedule or cannot attend, please call (03) 5832 3600.

Appointment length
Please allow 2–3 hours as times may vary. Priority is always given to urgent patients.

Non-attendance
Failure to attend two scheduled appointments (including tests and pre-admission clinics) may result in removal from the waitlist.

What to Bring

Appointment letter
Medicare/DVA card and any concession cards
An up-to-date list of medications
Relevant test results or investigation

Incomplete Referrals

Referrals that do not include the required information according to Minimum information for referrals to non-admitted specialist services are not able to be accepted:

Urgent incomplete referrals will be followed up by phone.
Incomplete, non-urgent referrals will be rejected and the referring clinician will be notified and asked to resubmit.
If no response is received within 30 days, the referral will be closed.

Waitlist Management

Patients waiting 12+ months without a scheduled appointment may be contacted at least every six months to keep our records up to date, stay in touch while you wait for your appointment and make sure limited appointments go to the patients who need them most by confirming who still needs care.

Got a text message from VicKey?

GV Health relies on a secure digital platform called VicKey. This platform is supported by the government. It helps manage specialist clinic appointments.

If you have received an SMS or other communication from VicKey, rest assured that these are legitimate messages designed to support your healthcare experience.

For more information about VicKey, please visit www.vickey.org.au

Location

Building I, GV Health, Graham St Campus

From Graham St: between the Emergency Department and Peter Copulos Cancer & Wellness Centre
From Monash St: between the Goulburn Valley Mental Health & Wellbeing Service and Rosewood buildings

The hospital map can be found here

GP Liaison

GV Health recently appointed a Rural Hospital Medical Liaison Officer, Dr Nicole Lowe (Monday – Wednesday) who can be contacted via email GPRHMLO@gvhealth.org.au or via the switchboard 03 5832 2322.