Welcome to Goulburn Valley Health.
We will do all we can to make your stay with us as pleasant and comfortable as possible.
We pride ourselves on providing the best possible care to meet patients’ physical, emotional and cultural needs. We are always looking to improve what we do and are keen to receive your suggestions.
During Your Stay
Telephones are installed at each bed, charges apply. Please contact one of our nursing staff for more information.
Televisions are available for hire. Please ask staff for assistance.
Newspapers and Magazines
Each day a trolley circulates through the wards, from which you can purchase newspapers and magazines. Newspapers and magazines are also available to purchase at the Glasshouse Cafe.
Inward mail and parcels are delivered to the wards daily. Stamped outward mail may be handed to the ward staff for posting. Stamps are available to purchase at the Glasshouse Cafe Gift Shop.
Clothing, Personal Items and Valuables
Please supply your own clothing, such as dressing gown and slippers, night dress or pyjamas and all toiletries. Casual clothing may be worn during the day if appropriate. Please do not bring valuable items, such as jewellery or large amounts of money with you to the hospital. If you have brought valuables to hospital with you, please ask a staff member to place them in the GV Health safe. We cannot guarantee their safety if you keep them with you in the ward.
Arrangements can be made to have your personal laundry attended to during your hospital stay. Please contact nursing staff for information. A small charge may apply.
Meals are prepared within the hospital and are designed to provide tasty and nutritionally balanced meals, based on Australian Dietary Guidelines. All meals are freshly cooked by qualified chefs, using the highest quality ingredients. Menus are found on your breakfast tray each morning.
Please fill out your menu choices each day by 9.15am daily for collection by the menu monitors. Menu monitors can assist with selection and completion of your menu if help is required.
When special diets are prescribed, you will be required to adhere to that diet.
Please consult with nursing staff if you have specially prepared meals for medical, religious or cultural reasons.
Morning Tea 10.00am
Afternoon Tea 2.45pm
These times are approximate and may vary slightly depending on your Unit/Ward.
Goulburn Valley Health discourages patients from consuming food other than that provided by GV Health Food Services and will not accept responsibility for the quality and safety of food items from external sources.
Nutrition Risk: Red Trays
Eating and drinking well can help improve your recovery. When you don’t eat or drink enough you have a higher risk of infection, slower wound healing, increased risk of things going wrong (complications), increased time in hospital and reduced quality of life.
At GV Health red trays are used to alert staff if you need a little extra assistance with your meal. This might be because you need some help to open your food packets, help with eating your meal or it just may mean we are keeping a record of how much you are eating to make sure you are getting enough food and drink to help your recovery. If you, or a family member, have any concerns about your meals, please speak to staff about this.
All patients are required to wear an identification bracelet specifying their name, patient number, doctor etc. Please leave your identification bracelet on during your stay.
Aboriginal Liaison Service
Aboriginal Liaison Officers (ALOs) provide support to Aboriginal and Torres Strait Islander patients who require access to mainstream health care services. The ALOs are located in the Minya Barmah Room. The Minya Barmah Room is a place where you can come for a chat, a cuppa or just to sit. It is a friendly place where Aboriginal and Torres Strait Islander people are welcome. An ALO is available 8.30am to 5pm weekdays. If you have any questions or would like to access this service, please ask a nursing staff member in your treatment unit.
Members of various religious denominations visit the hospital frequently. If you wish your minister, priest or pastoral visitor to visit, please notify the ward staff so they can make the appropriate arrangements.
‘Tell Us What You Think’ Forms
We welcome all feedback. ‘Tell us you what you think’ forms are available in the wards. If you or your family have any concerns while you are in hospital please discuss with these with your nurse or doctor, or ask to speak to the Nurse Unit Manager.
Smoking, Alcohol and Recreational Drugs
To protect the health of our patients and staff, smoking is not permitted within the boundaries of GV Health facilities. This includes any building, outdoor area or vehicle within the grounds – GV Health is totally smoke free. Alcohol and recreational drugs are not to be brought into the hospital under any circumstances. All laws regarding the use of illegal drugs apply in the hospital.
For electrical safety reasons, personal appliances are not to be used in the hospital unless the items are checked by the Engineering Department. Ward staff are able to arrange this.