Great Results – Victorian Healthcare Experience Survey

The results of the Victorian Healthcare Experience Survey (VHES) for the December 2015 quarter have been released, reflecting consistently high results across a range of service areas.

The most significant results were highlighted in the Emergency Department.

Overall, 89% of patients rated the care they received in the Emergency Department as positive. This is higher than the State Average of 87% and is a significant improvement on the previous year (67.5%).

Experience in the care and treatment received was rated as 90% positive for nurses and 92% positive for doctors. In addition, 91% of patients said doctors, nurses and other healthcare professionals explained things in a way they could understand.

Patients who arrived by ambulance were asked how well the ambulance service and Emergency Department staff worked together and a total of 95% said ‘excellent’ or ‘very good’.

A total of 93% of patients rated the politeness and courtesy of ED reception staff as positive, which is above the State Average of 91%.

Patients were asked if they were able to find a place to sit in the waiting area – 92% were positive.

A total of 92% of patients also said they felt safe while waiting in ED, which is higher than the State average of 84%.

CEO Dale Fraser said: “GV Health is very pleased with the results of the survey, which reflect the hard work and dedication of our staff, and their continued efforts in providing excellent services to patients.

“We are also delighted to see the results reflect the changes made to our refurbished and expanded Emergency Department in recent months.”

The VHES is a State-wide survey that uses a combination of mail-out and online surveys sent to a sample of patients who had a hospital or emergency department experience in the previous month. The December quarter includes results from October to December 2015.