Quality, Innovation and Risk Management


Goulburn Valley Health (GV Health) is a fully accredited public health service.
GV Health is currently accredited against the following standards:

  • Aged Care Standards
  • Community Care Common Standards/Home Care Standards
  • National Safety and Quality Health Service Standards
  • National Standards for Mental Health Services (2010)
  • Department Human Service Standards
  • National Association of Testing Authorities (Pathology and Medical Imaging services)

Accreditation is public recognition, by a health care accreditation body, of the achievement of accreditation standards by a health care organisation, demonstrated through an independent external peer assessment of that organisation’s level of performance in relation to the standards.

The principles upon which accreditation programs are developed reflect the characteristics to be displayed by an improving organisation such as Goulburn Valley Health.

To be awarded accreditation status, the following principles must be demonstrated in the organisation:

  • Consumer focus
  • Effective leadership
  • Continuous improvement
  • Evidence of outcomes
  • Striving for best practice

Innovation and Redesign

Innovation and redesign at Goulburn Valley Health provides a systematic approach to analyse and improve processes surrounding patient care with the aim to reduce non-value adding activity and increase efficiency and quality of care. The approach is also being successfully applied across non-clinical areas of Goulburn Valley Health to improve efficiency and reduce costs.

Consumer Feedback

Your compliment, suggestion or complaint is important to help us continue to improve our care and services. You can provide feedback to Goulburn Valley Health in various ways. You can talk to us in person or over the telephone. You can also submit feedback via our GV Health website and/or by filling in our feedback form.

Risk Management

GV Health supports contemporary risk management practices and is committed to the effective management of risk throughout the organisation to achieve our strategic goals and objectives and to meet our legal, regulatory and contractual obligations. This is supported by an integrated risk management framework that ensures corporate and clinical risks are identified minimised and managed. The risk management policy, procedure and framework have been developed in alignment with AS/NZS ISO 31000:2009 Risk Management – Principles and Guidelines and the National Safety Standards 2011.

Related Information:
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