GV Health serves one of the most culturally diverse communities in country Victoria. We are committed to ensuring that services are accessible; respectful and responsive to the needs, preferences and experience of members of these communities.
The region’s cultural and linguistic diversity includes people from approximately 88 countries who speak 63 different languages. This includes communities established as a result of migration following the Second World War, primarily from Southern European countries such as Italy and Greece. In recent years there has been a significant number of new settlers to the region, particularly Arabic speaking people from countries such as Iran, Iraq, and Kuwait.
To support the needs of these communities, GV Health:
- Provides Interpreter services
- Offers translated materials in a range of languages
- Undertakes hospital tours
- Works in partnership with other agencies and convenes the Shepparton Refugee and Asylum Seeker Network
- Has a dedicated Diversity and Inclusion Committee to address priorities
- Provides cultural awareness training for staff
Interpreters are available for Goulburn Valley Health staff and clients, 24 hours a day, seven days a week in most languages. If an onsite interpreter cannot be provided a telephone interpreter will be available. Other tools such as Cue Cards and Health Translations are also available to staff and clients. A range on information is also available in different languages. All Goulburn Valley Health staff are provided with the opportunity to undertake training in how to work with interpreters and to provide linguistically and culturally appropriate services.
My Health In Shepparton is a local guide for refugee and asylum seekers on accessing health care in Greater Shepparton. It aims to provide easy to understand information on the Australian health care system and local health services. It is available in a range of languages.
The Hospital Tour program introduces the Australian health care system and GV Health to newly arrived refugees and migrants, as well as their case workers and established migrant communities in Greater Shepparton. The program visits Pharmacy, Emergency, Pathology, Medical Imaging, Dental and The Sanctuary to discuss important messages for health.
For more information contact the Health Promotion Unit on 1800 222 582.
GV Health has a Diversity and Inclusion Committee which meets bi-monthly and is responsible for planning and monitoring achievement of standards and measures and GV Health policy commitments in relation to diversity and inclusion.
GV Health convenes the Shepparton Refugee and Asylum Seeker Network and works in partnership with key agencies to address priorities of the Victorian refugee and asylum seeker health action plan 2014 – 2018
Address Graham Street, Shepparton Victoria 3630
State and National
Action on Disability within Ethnic Communities
Cancer Council CALD Cancer Resource Directory
Centre for Ethnicity & Health
DHS Language Services Policy
Eastern Health Cue Cards
Interpreters and Translators Code of Ethics
Mental Health in Multicultural Australia
Multicultural Centre for Women’s Health
Refugee Council of Australia
Regional Information & Advocacy Council Inc
The Australian Charter of Healthcare Rights
Victorian Equal Opportunity and Human Rights Commission
Victorian Interpreter Card
Victorian Office of Multicultural Affairs
Victorian refugee and asylum seeker health action plan 2014 – 2018
Victorian Refugee Health Network