Private Patient Advantage

Goulburn Valley Health has implemented a new Private Patient initiative to support people with private health insurance to make an informed decision about using their insurance when they are admitted at Goulburn Valley Health.

The Goulburn Valley Health Private Patient Initiative will guarantee that Private Patients will have no out-of- pocket medical expenses (conditions apply).

Do you have private health insurance?

Before you are admitted to hospital you will be required to make a decision regarding your patient status. That is, you will be classified as either a private or public patient. This information is recorded on your computer file to assist staff at GV Health with your admission and subsequent discharge.

Did you know that you could elect to be a private patient at GV Health?

When admitted to GV Health you have the choice to elect to be admitted as a private patient under the health professional of your choice (where available), excluding mental health.

What are the benefits of using your private health insurance?

• No ‘out-of-pocket’ expenses while you are an inpatient at GV Health.
• Your choice of treating doctor, if they are available, from those doctors who are appointed to practice at GV Health.
• Follow-up treatment will be delivered in your treating doctor’s rooms or the Specialist Consulting Suite.
• You will not have to pay any bills. If you do receive medical bills that relate to your hospital inpatient stay, forward them on to the hospital to process.

Are there any complimentary services for private patients?

• A free daily newspaper.
• Private Patient Menu Selection.
• HosTel movie and phone package.
• Personalised service from the Private Patient Liaison Officer.
• Complementary toiletries gift pack including:
  • Shampoo & Conditioner
  • Body wash
  • Shower cap
  • Soap
  • Toothbrush &Toothpaste
  • Tissues
  • Notepad & Pen
  • Comb

Are there any exclusions?

Yes. Out of pocket expenses may be incurred for dental, ophthalmology and any pre arranged doctor consults. If there is a concern over the level of cover that you hold, the Private Patient Services team at GV Health are able to contact your health fund to clarify your coverage. Alternatively you may wish to contact your health fund prior to your admission to ensure that you will be fully covered.

Why should you elect to be a private patient at GV Health?

Goulburn Valley Health has treated thousands of patients and most members of our community feel a very strong connection and devotion towards us. By using your private health insurance you are helping Goulburn Valley Health to maintain facilities, buy new equipment, recruit more staff and, if possible, to extend our services.

Do privately insured patients receive better care?

All patients at GV Health receive an exceptional level of care from clinical and administrative staff at all times.

Will you be allocated a private room?

Goulburn Valley Health only offers private midwifery patients a choice of single room (where available). Single rooms are not offered in the other wards unless clinically necessary.

Please contact the Private Patient Services Team at GV Health if you require further assistance regarding your options.