Complaints About Treatment

It is important to be informed about you treatment and medication.  Your doctor should give you information about you treatment and listen to any concerns you have.  If the doctor does not give you information on your treatment or medication, ask for it.

The Royal Australian and New Zealand College of Psychiatrists Code of Ethics directs psychiatrists to take great care in giving information on treatment and medication.

If you do not want to take your medication talk to you doctor.  You should tell the doctor if you experience side-effects.  You may want to try to reduce the dosage, change or stop the medication.

Second Opinions

If you have concerns about your treatment, you have the right to get a second opinion from another psychiatrist.  If you would like to get a second opinion ask your doctor, nurse or case manager to arrange it.

It is a good idea to put your request for a second opinion in writing so it can be placed in your file.  You may want to speak to your general practitioner about getting a referral to another psychiatrist.  If you get a second opinion form a private psychiatrist outside the hospital or clinic there may be a cost involved.

Requesting a New Psychiatrist, Doctor or Case Manager 

It is important that your workers are people you can communicate with and feel comfortable with.  If you are unhappy about any of your workers, you can speak to them about it.  If you need support you can take an advocate.  You may be able to change workers.

This does not necessarily mean you will get a different diagnosis or treatment.  Some hospitals employ a complaints liaison officer.  They can investigate any concerns you may have.  Many Area Mental Health Services also employ consumer consultants who may be able to help you.

If you are still unhappy with your workers, you can write or complain to the Director of Clinical Services in your area or the Office of the Chief Psychiatrist.

Limitations on the public health system mean you may not always have a choice of a worker or continue to see the same doctor or psychiatrist.

Goulburn Valley Area Mental Health Service Complaints Handling

Complaints Handling for Goulburn Valley Area Mental Health Services (GVAMHS).